Shipping & Returns

Unless specified otherwise, please allow at least 2 weeks for your order to be dispatched once it has been recieved. Most of our items are made right here at Crafty Cow HQ which means the turn around time from order to delivery is always well within the 2 week timescale. However there are some items such as the reward charts that are an exception to our rule and will take approximately 4 weeks from order to delivery. You will receive an email once your order has been dispatched.

Please read the product information for a delivery guide.

We ship to all parts of the UK and generally use Royal Mail 2nd class for all standard orders under 2kg. This is charged at £3.00. For orders over 2kg or bulky items we use a courier service such as Hermes which will be charged at £4.95 and you will also be supplied with a tracking number.

Please let us know as soon as possible if your order arrives damaged so we can get it rectified as soon as possible at sales@crafty-cow.co.uk

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